Q: What payment methods do you accept?
A: We accept Visa/MasterCard processed *securely* through our trusted and verified merchant account. You can see that our website is secured and encrypted by SSL when you are asked to enter your information during ordering. Your order will be processed safely and securely.
Please note, because of the large amount of deceptive fraud on the Internet, we can only ship to the billing address that is listed with your credit card company. Attempts to have footwear shipped to address that is not on file with your credit card company will result in a declined transaction.
Q: Are your jackets original?
To be honest, the jackets we sell are all replicas but good quality. Because we know our products and assure the quality, we provide a easy return and money-back guarantee on all our jackets. Please understand that we make every attempt to sell quality jackets; however, if -- for any reason -- you are not completely satisfied with your purchase, we ask you to simply return them for a refund.
Q: What is the return policy?
A: If you are not satisfied with the jackets you receive from us, please contact us within 7 days of received your parcel. It is our responsibility to provide every customer with complete satisfaction -- No question asked!
Please make sure the jackets have not been worn at all before sending them back to us. We will repeat: the jackets must be unworn or we will reject your refund. After we receive the returned package and verify the jackets to be in its original condition, we will refund your purchase price directly through the credit card you paid with. Customers are required to pay return freight on all returns.
Please ask us for returning address, do NOT return to the original address, coz there will be no one there taking care of return/exchange or refunding.
Q: Do you also do wholesale or sell in bulk?
A: At wintersparka.cn we can offer wholesale or bulk. Please understand due to the rarity of this jacket we can not guarantee wholesale offerings on all the styles but we will work hard to satisfy all customers' need. For more information,please contact us at firstname.lastname@example.org
Q: Why are jackets on your website much cheaper than other websites?
A: The online jackets environment is competitive. There are many established vendors out there with years of experience and repeat customers backing their success. We are a new entry to the jacket-game and we want to stay here for a while. Because of our desire for success we are taking a chance by slashing our profits and taking losses to generate customer loyalty -- we know once you buy a jacket from us, you are not going to be shopping anywhere else.